Turn one-time shoppers into lifetime VIP customers
OneScale connects customer profiles directly to every POS register. Leverage automated RFM customer segmentation, multi-tier loyalty points, barcode gift cards, and WhatsApp marketing campaigns — without paying for a separate CRM tool.
The Automated RFM Customer Matrix
Every checkout dynamically updates Recency (R), Frequency (F), and Monetary (M) scores. Know exactly who your best customers are and re-engage churned buyers before they disappear.
Champions
Top 5%Bought recently, buy often, and spend the most.
Loyal Customers
High LTVBuy regularly and responsive to promotions.
Potential Loyalists
GrowthRecent buyers with average spend frequency.
At Risk
Action NeededSpent good money in the past, but haven't visited recently.
Can't Lose Them
UrgentHigh lifetime spenders who have gone dormant.
Complete CRM & Retention Stack
Built directly into the core POS and ERP, so customer data flows in real time with zero manual imports.
Automated RFM Customer Matrix
Algorithmic Recency, Frequency, and Monetary scoring that continuously classifies your customer base into Champions, Loyal Customers, Potential Loyalists, At-Risk, and Dormant accounts.
Multi-Tier VIP Loyalty Program
Set custom point earning ratios per currency spent, configure VIP tiers (Silver, Gold, Platinum), and let cashiers redeem points with 1 tap at the POS counter.
WhatsApp & SMS Direct Marketing
Trigger automated digital invoice receipts via WhatsApp, and launch targeted promotional voucher blasts directly to specific RFM cohorts (e.g. bring back customers at risk).
Digital & Physical Gift Cards
Issue, track, and redeem branded barcode gift cards. Supports partial tender deductions, balance reloads, promotional card campaigns, and expiry enforcement.
Feedo Customer Feedback Kiosk
Collect 1–5 star ratings and Net Promoter Score (NPS) at your counters. Receive real-time manager alerts for negative feedback to resolve issues before the customer walks out.
Customer Lifetime Value (LTV) Analytics
Understand who your highest-value customers are, their average basket size, purchase cadence, and category preferences across all your store locations.
Explore Connected Engines
OneScale CRM works hand-in-hand with inventory, POS, and financial accounting.
Boost your customer lifetime value today
Get a live demonstration of automated RFM segmentation and loyalty points on WhatsApp.